Enterprise Overview: Leads diverse administrative functions usually for a very large, complex department or business unit. Functions may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. May consult with senior management to define and lead projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit’s functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May provide workflow direction.
Manages in scope LOB products, processes or functions related to Global Market Accounts to ensure they are in compliance with the current CDD policy and AML guidelines. Serve as secondary contact to department managers for critical change initiatives and provides assistance to department staff where needed. Partner with various operation teams on upcoming enhancements and testing plans, including ongoing success measures, to sustain the change. Accountable for initiatives, current processes or functions although some may have cross-functional or inter-departmental implications. Develop and socialize potential risk mitigation strategies. Effectively communicates with managers, peers and business partners on deliverable, timelines and support needed. Strong time management skills, including the ability to prioritize work and meet deadlines. Typically 3+ plus years of Global Market Operations experience.