QUALITY MANAGER – Bridge Bank Group CI

Reporting to the Head of the Organization and Quality Division, the incumbent is responsible for managing the Quality Management System with the aim of maintaining ISO 9001:2015 certification.

As such, he/she will have to carry out the following main activities and tasks:

Main activities / tasks :

• Steering the Quality Management System at group level;
• Help define quality action plans and monitor their implementation;
• Prepare and coordinate process review activities;
• Operational excellence and performance management;
• Collect and monitor performance indicators;
• Ensure the effectiveness of actions undertaken to improve processes;
• Ensure that decisions taken in connection with the bank’s various projects comply with quality requirements;
• Set up and monitor the Quality Management System (QMS) documentation base;
• Contribute to the development and updating of the Quality Management System document base;
• Ensure that documents are in line with established provisions;
• Promotion of the Quality approach;
• Raise employees’ awareness of the concept of Quality;
• Conduct in-house Quality training courses;
• Manage customer complaints.

Profile:

• BAC+4/5 in Quality, Health, Safety and Environmental Management;
• At least 05 years’ experience in quality management.

Desired knowledge and skills

• ISO 9001 : 2015 standards in force;
• QMS administration;
• Computer skills (Word, Excel, Powerpoint, etc.)
• Interpersonal skills ;
• Good listening skills;
• Organization and planning ;
• Ability to analyze and summarize;
• Discretion and open-mindedness;
• Team spirit;
• Autonomy ;
• Rigor;
• Experience of an ISO 9001 certification project would be an asset.

Please send your application (CV + covering letter) to the following address

reponse-recrutement@bridgebankgroup.com before Tuesday, July 25th , 2023.

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